Drapery King will accept cancellation of your order for items that have not shipped or are on a backorder. Purchase orders may not be cancelled if the product(s) is already in transit. If for any reason a purchase order is cancelled when the product(s) is in transit, then the customer will be charged a 25% re-stocking fee plus freight. Any change in the quantity ordered must be made within 24 hours of receipt of the original purchase order before product(s) is shipped. In addition, we will accept return of any UNOPENED PRODUCT with a restocking fee of 25%.
Drapery King will issue 100% refund if a product(s) is not delivered after 30 days from the day of the shipment. The customer will not be charged for restocking or freight. However, if the customer decides to cancel the order before the 30th day, Drapery King will apply a 25% restocking fee. The remaining 75% will be refunded, no questions asked.
A full 100% refund will be given for any pre-order cancelled prior to shipment.
Damages / Returns
All claims for faulty or broken product(s) during transportation must be made by the customer to the Freight Company.
For undeliverable or refused shipments, the customer who submitted the order will be charged any and all return charges for the freight, plus a 30% restocking fee.
If an UNOPENED PRODUCT is returned within 30 days of invoice date, the customer will only be charged 25% restocking fee.
Damages through shipping or manufacturing defects will be serviced by shipment of replacement components or, if deemed a total loss by Drapery King, the item will be exchanged for same product - free of charge! Freight damages must be indicated on the Proof of Delivery and reported to Drapery King within 48 hours of delivery. If your shipment is damaged during transport, we will either ship a replacement part or replace the product free of charge. We reserve the right to request proper documentation including pictures of the damaged product. Please, if you notice that a box is damaged when you receive it, open it with the driver present and have all the damages documented.
If product that is returned arrives damaged to the warehouse, customer will also be charged cost of product being returned.
All our products have a 1 year limited warranty on frames, springs, mechanisms, fabrics and leather (unless indicated otherwise in the product's description). There is no warranty on wear and tear or fading of the products.
This limited warranty does not cover, and is void with respect to: (i) improper installation, storage, repair, maintenance, modification, defects or failures due to misuse, neglect, negligence, abuse, accident, physical damage, improper handling or shipping, abnormal operation or operation contrary to furnished instructions or warnings, exposure to fire, water, excessive moisture or dampness, or any substance inside or outside the operating system, or extreme changes in climate or temperature; (ii) cosmetic damage; (iii) products on which serial numbers have been removed, altered or rendered illegible or (iv) damage resulting from fire, flood, or other acts of God or other acts which are not the fault of Drapery King.
Your acceptance of the following terms is a condition to your access and use of this website. You acknowledge that the use of this website is at your own risk, and the website, which includes services, content and information, is provided "as is." Drapery King hereby expressly disclaims any and all conditions, representations and warranties, express and implied, including but not limited to any warranties of accuracy, reliability, title, merchantability, non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the service. Drapery King makes no representations, warranties, conditions or guarantees as to the usefulness quality, suitability, truth, accuracy or completeness of the website. furthermore, Drapery King does not represent or warrant that: 1) access to the website will be uninterrupted, timely and secure 2) that there will be no failures, errors or omissions or loss of transmitted information 3) that no viruses will be transmitted on the service 4) that the quality of the products, services, content and information offered on the website will meet your expectations of criteria. by using this website you assume all risk for any possible damage to your computer system, internet connection, or loss of data.
by law, Drapery King will not be liable to any third parties for any direct, indirect, incidental, special, consequential, punitive or exemplary damages allegedly sustained arising out of use of this website, including for viruses alleged to have been obtained, reliance on the website or any of the information or materials available, regardless of the type of claim or the nature of the cause of action.
Drapery King reserves all rights to terminate access or use of the website at any and all time.
Drapery King is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@.com with 'unsubscribe' as the subject line.
Drapery King does not sell, trade or rent your personal information to others.